Delivery And Return
The paragraph below shows the options and descriptions of delivery methods we offer, our delivery service is carried out by Royal Mail.
Recorded signed for
Royal Mail signed for, provides proof of posting, signature on arrival and online confirmation of delivery. Most First Class Recorded items arrive on the next working day.
Royal mail Special delivery
Royal Mail Special Delivery™ Next Day, guarantees to deliver your urgent item the next working day before 1.00 pm.
International Signed For (European)
Royal Mail International signed for is a secure international mail service. All our products are posted by airmail. All our products are posted by airmail, for international buyers.
Delivery time aim to 3–7 working days*
International signed For
Royal mail international signed for, is a secure international mail service. All our products are posted by airmail, for international buyers.
Airsure®
Fast and fully tracked service to 30 destinations worldwide
Processing time after you place your order
We always aim to process your order and dispatched it in the same day, but if you place your order at nearly or out of normal business hours, the order will be processed in the next working day.
For next day delivery options
If you order the product before 2:30 pm in a normal working day, we will try to process and dispatch the orders in the same day, normally you will get the product in the next working day before 1:00 pm.
However, in the very unlikely invents, we can’t process your order in the same day, we will send you an email to explain the situation, and dispatch your order ASAP, in the mean time, you have the right to cancel your order at anytime before your order bean dispatched. For more details, please read cancellation and returns policies.
Cancellation and returns
This cancellation policy does not affect your rights when we are at fault — for example, if goods are faulty or miss-described.
This policy does not apply to the hair products if they have bean used.
You can cancel your contract before delivery, and up to 7 working days after delivery. To do this, please e -mail us or write to us. We will refund
Your money, including the original postage charges, within 30 days.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.
If you fail to do return the goods, or fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
